Popeye's
11115 FM 471 W, San Antonio, 78254
Area: Far Northwest
· Metro Health licence 549952
Mixed record · rank 52 of 112
Who publishes this, and what they sell. This guide is published by Viking Net, which sells technology services to restaurants — websites, apps, point-of-sale systems and card processing — including to businesses rated on this site. Every rating here is computed by a formula published in full from public records: health inspections, city 311 complaints, published awards, and the state sales-tax permit date. No business can pay to change its score, raise its rank, or have a low score removed, and none has ever been asked to. If that ever changes, this paragraph comes down first.
Latest health inspection
96/100 on May 13, 2026 (85 days ago)
Inspections start at 100 and lose points for each violation found. 69 or below is a failing inspection. A score describes one visit on one day — Metro Health says so itself — not the condition of the business today.
Inspection history — 10 on record
Open any inspection to see what the inspector actually found, in plain English, with the Food Code section it was cited under.
May 13, 2026 96 2 findings
Sewage or waste water was not conveyed away properly
Waste water on the floor of a food establishment is the most serious plumbing finding there is.
Food Code 5-402.13 — Conveying Sewage
A floor, wall or ceiling surface was not smooth and cleanable
Porous or rough surfaces in a wet kitchen hold moisture and grow mould. They must be sealable and washable.
“Conveying sewage. Observed standing water under loose floor tiles. WASTE WATER MUST BE CONVEYED DIRECTLY TO THE SANITARY SEWAGE SYSTEM NOT LEFT STANDING. IT MUST GO DOWN A DRAIN. 45”Inspector’s note · SA Metro Health
Food Code 6-101.11(A)(1) — Surface Characteristics
Jan 23, 2026 99 1 finding · 1 illness risk factor
Staff ate, drank or used tobacco in a food area
An open drink in a prep area puts a mouth-contact surface next to food, and every sip is a hand-to-mouth-to-food route.
Food Code 2-401.11 — Eating, Drinking, or Using TOBACCO PRODUCTS
Aug 14, 2025 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Jan 14, 2025 98 2 findings
Equipment was broken or out of adjustment
Torn gaskets, failing seals, doors that do not close. Most cooler temperature failures start here.
“Certified Food Manager (CFM) Certificate posted in conspicuous location. Observed a CFM certificate was not posted. Post at least one CFM certificate in a location plainly visible to the consumer. 39”Inspector’s note · SA Metro Health
Food Code 4-501.11 — Good Repair and Proper Adjustment
A Texas Certified Food Manager requirement was not met
Texas rule 25 TAC §228.31 — a certified food manager must be employed, present during operating hours, and the certificate posted where it can be seen.
Texas rule 25 TAC §228.31
Apr 9, 2024 96 6 findings
Pests were present, or the premises were not kept free of them
Roaches, flies and rodents move directly between waste and food. A live sighting during an inspection means the population is well established.
“FLIES WITHIN THE DINING ROOM AREA AND OBSERVED GNAT HARBORAGE AROUND THE BOXED FOUNTAIN SYRUPS IN BACK DRY STORAGE AREA; ENSURE TO INTENSIFY PEST EFFORTS TO HELP ELIMINATE OR MINIMIZE THIS ISSUE;”Inspector’s note · SA Metro Health
Food Code 6-501.111(B) — Controlling Pests · inspection item 34
Non-food surfaces had built-up grease or debris
Shelving, equipment exteriors, fryer sides and floor-level equipment. Build-up feeds pests and eventually falls into food.
“CONTINUE EFFORTS WITH CLEANING EXTERIOR SURFACES TO COOKING EQUIPMENT/SHELVES/BULK CONTAINERS, WHERE GREASE AND OTHER FOOD BUILDUP WAS SEEN;”Inspector’s note · SA Metro Health
Food Code 4-602.13 — Nonfood-Contact Surfaces · inspection item 42
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“CONTINUE CLEANING EFFORTS ALONG BASEBOARDS/FLOORS, ESPECIALLY WHERE RAW CHICKEN IS BATTERED/FRIED; FACILITY WILL NEED TO CLEAN WALLS/WALL JAMBS WHERE FOOD AND OTHER SOIL BUILDUP WAS SEEN;”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions · inspection item 45
Something in the building was broken and not repaired
Broken tile, damaged wall, failing cooler seal. Damaged surfaces cannot be cleaned and they collect what everything else sheds.
“COMPARTMENT SINK; WALL IS STARTING TO ALSO CRACK AND WALL APPEARS TO BE FLIMSY IN SOME PARTS DUE TO WATER/OTHER DAMAGE; FACILITY IS AWARE OF SOME OF THESE ISSUES AND WILL TAKE APPROPRIATE ACTION TO MAKE NECESSARY REPAIRS, ACCORDING TO MANAGEMENT;”Inspector’s note · SA Metro Health
Food Code 6-501.11 — Repairing · inspection item 3
A Texas Certified Food Manager requirement was not met
Texas rule 25 TAC §228.31 — a certified food manager must be employed, present during operating hours, and the certificate posted where it can be seen.
Texas rule 25 TAC §228.31
A permit-holder responsibility was not met
Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.
“MAKE SURE TO POST THE CURRENT FOOD PERMIT(FACILITY IS CURRENT)IN A CONSPICUOUS/VISIBLE AREA TO THE GENERAL PUBLIC; IN ADDITION, FACILITY WILL NEED TO POST ONE FOOD MANAGER'S CERTIFICATE IN A CONSPICUOUS AREA TO THE GENERAL PUBLIC;”Inspector’s note · SA Metro Health
Food Code 8-304.11(A) — Responsibilities of the Permit Holder · inspection item 47
Oct 17, 2023 98 2 findings
Equipment or utensils were not clean
Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.
“ENSURE TO CLEAN NON-FOOD CONTACT SURFACES TO EQUIPMENT(HANDLE TO WALK IN COOLER AND EXTERIOR SURFACES TO OTHER EQUIPMENT WHERE FOOD/OTHER SOILS ARE BUILT UP);”Inspector’s note · SA Metro Health
Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“ENSURE TO CONTINUE CLEANING EFFORTS FOR FLOORS, BASEBOARDS, AND WALLS WHERE NEEDED, TO HELP PRECLUDE THE BUILDUP OF FOOD AND OTHER SOILS;”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions · inspection item 45
May 8, 2023 96 4 findings · 1 illness risk factor
Single-use items were reused
Takeout containers, deli cups and cardboard are designed to be used once. Reused, they cannot be cleaned properly.
“ENSURE TO USE A FOOD GRADE TYPE SCOOPER FOR OBTAINING RICE LOCATED WITHIN WALK IN COOLER; FACILITY SHOULD ENSURE TO USE SINGLE SERVICE TYPE ARTICLES(CUPS)ONLY ONCE AND THEN DISCARD ARTICLE AND USE A NEW SINGLE SERVICE CUP EACH TIME, IF USING A SINGLE SERVICE TYPE ARTICLE FOR OBTAINING RICE AND OT…”Inspector’s note · SA Metro Health
Food Code 4-502.13(A) — Single-Service and Single-Use Articles, Use Limitation · inspection item 40
Equipment or utensils were not clean
Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.
“EXTERIOR SURFACES TO EQUIPMENT(FRYERS/REACH IN COOLERS/DOOR HANDLE TO WALK IN COOLER/ETC.)WILL NEED TO BE CLEANED DUE TO FOOD ACCUMULATION, GREASE, AND OTHER SOILS SEEN; CONTINUE INTENSIFYING EFFORTS WITH THIS;”Inspector’s note · SA Metro Health
Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42
A restroom was not properly enclosed
Restrooms need a full enclosure and a self-closing door.
“MEN'S RESTROOM DOOR IS SELF-CLOSING, BUT NOT TIGHT FITTING; THIS WAS NOTED FROM THE PREVIOUS INSPECTION AND WILL NEED TO BE CORRECTED TO AVOID RE-INSPECTIONS AND RE-INSPECTION FEES ON THE NEXT ROUTINE INSPECTION;”Inspector’s note · SA Metro Health
Food Code 6-202.14 — Toilet Rooms, Enclosed · inspection item 46
A permit-holder responsibility was not met
Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.
“ESTABLISHMENT WILL NEED TO ENSURE TO POST THE MOST CURRENT FOOD PERMIT; THIS WAS NOTED FROM THE PREVIOUS INSPECTION AND WILL NEED TO BE CORRECTED TO AVOID RE-INSPECTIONS AND RE-INSPECTION FEES ON THE NEXT ROUTINE INSPECTION”Inspector’s note · SA Metro Health
Food Code 8-304.11(A) — Responsibilities of the Permit Holder · inspection item 47
Nov 29, 2022 94 7 findings · 1 illness risk factor
No drainboards or space to hold dishes before and after washing
With nowhere to put clean dishes, they end up back on dirty surfaces.
“ESTABLISHMENT WILL NEED TO KEEP ALL SOILED EQUIPMENT OFF THE FLOOR AND STORED ON A DESIGNATED DRAIN BOARD USED TO HOLD SOILED/DIRTY EQUIPMENT PRIOR TO MANUAL WAREWASHING;”Inspector’s note · SA Metro Health
Food Code 4-301.13 — Drainboards · inspection item 33
Non-food surfaces had built-up grease or debris
Shelving, equipment exteriors, fryer sides and floor-level equipment. Build-up feeds pests and eventually falls into food.
“EXTERIOR SURFACES TO EQUIPMENT(FRYERS/REACH IN COOLERS)WILL NEED TO BE CLEANED DUE TO FOOD ACCUMULATION, GREASE, AND OTHER SOILS SEEN; CONTINUE INTENSIFYING EFFORTS WITH THIS;”Inspector’s note · SA Metro Health
Food Code 4-602.13 — Nonfood-Contact Surfaces · inspection item 42
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“ESTABLISHMENT WILL NEED TO CONTINUE WITH CLEANING FLOORS/WALLS/CEILING WHERE DUST, GREASE, AND FOOD ACCUMULATION WAS SEEN;”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions · inspection item 45
Fixed equipment was not sealed to the wall or raised off the floor
The gap behind an unsealed fryer is unreachable and becomes a permanent food source for pests.
“Equipment that is fixed because it is not easily movable shall be installed so that it is sealed to adjoining equipment or walls, if the equipment is exposed to spillage or seepage;”Inspector’s note · SA Metro Health
Food Code 4-402.11(A)(2) — Fixed Equipment, Spacing or Sealing · inspection item 3
Equipment was broken or out of adjustment
Torn gaskets, failing seals, doors that do not close. Most cooler temperature failures start here.
“WALK IN FREEZER DOOR IS NOT SHUTTING TIGHTLY AND NOT FLUSHED WHEN CLOSED(GAP WAS SEEN WHICH COULD ALLOW FOR ISSUES WITH ICE BUILDUP IN THE FUTURE); MANAGEMENT INFORMS ME THAT THEY HAVE PLACED A WORK ORDER FOR THIS ISSUE; THIS WILL NEED TO BE CORRECTED PRIOR TO NEXT INSPECTION;”Inspector’s note · SA Metro Health
Food Code 4-501.11 — Good Repair and Proper Adjustment · inspection item 39
A restroom was not properly enclosed
Restrooms need a full enclosure and a self-closing door.
“MEN'S RESTROOM DOOR IS SELF-CLOSING, BUT NOT TIGHT FITTING; THIS WILL NEED TO BE CORRECTED PRIOR TO NEXT INSPECTION;”Inspector’s note · SA Metro Health
Food Code 6-202.14 — Toilet Rooms, Enclosed · inspection item 46
Something in the building was broken and not repaired
Broken tile, damaged wall, failing cooler seal. Damaged surfaces cannot be cleaned and they collect what everything else sheds.
“ESTABLISHMENT WILL NEED TO SEAL/CLOSE OFF HOLES/OPENINGS SEEN IN THE CEILING AREA(AREA ABOVE LARGE OIL TANK AND IN OTHER AREAS SEEN); FACILITY SHOULD ALSO PROVIDE A NEW DOOR SWEEP FOR THE BOTTOM OF THE BACK EXIT DOOR, AS VISIBLE LIGHT WAS SEEN FROM A DISTANCE;”Inspector’s note · SA Metro Health
Food Code 6-501.11 — Repairing · inspection item 45
Apr 28, 2022 93 7 findings · 1 illness risk factor
Food was exposed to some other source of contamination
A catch-all the inspector uses for anything that could get into open food — overhead drips, dust, debris, aerosols.
“Protection from contamination. Food-contact surfaces.”Inspector’s note · SA Metro Health
Food Code 3-307.11 — Miscellaneous Sources of Contamination
Non-food surfaces had built-up grease or debris
Shelving, equipment exteriors, fryer sides and floor-level equipment. Build-up feeds pests and eventually falls into food.
“Food-contact surfaces of equipment shall be protected from contamination by consumers and other sources. FOOD CONTACT SURFACES TO BE PROTECTED FROM POSSIBLE ENVIRONMENTAL CONTAMINANTS. AT INSPECTION: LIGHT SHIED COVERS, ADJACENT TO ALL A/C-HEATER VENTS, WITH ACCUMULATIONS OF DIRT/DUST/DEBRIS.”Inspector’s note · SA Metro Health
Food Code 4-602.13 — Nonfood-Contact Surfaces
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“The light intensity shall be at least 215 lux (20 foot candles). REPAIR/REPLACE ALL NONFUNCTIONING LIGHTS/LIGHT BULBS/LIGHTING FIXTURES THROUGHOUT ESTABLISHMENT, ESPECIALLY IN THE KITCHEN/FOOD PRODUCTION AREAS 45”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions
Equipment or utensils were not durable or designed for commercial use
Household equipment in a commercial kitchen cannot survive commercial cleaning and breaks down into surfaces that cannot be sanitized.
“Cleaning, frequency and RESTRICTIONs.. AT INSPECTION: ENCOUNTERED FLOORING AREA, UNDER THE DRY STORAGE SHELVING, WITH ACCUMULATION/POOLING OF WATER. IN ADDITION, ENCOUNTERED DEBRIS UNDER SAID SHELVING, ALSO BEHIND THE AUTOMATIC DRINK DISPENSING UNIT AT THE DRIVE-THRU WINDOW STATION 32”Inspector’s note · SA Metro Health
Food Code 4-201.11 — Equipment and Utensils
A restroom was not properly enclosed
Restrooms need a full enclosure and a self-closing door.
“Equipment and utensils. Equipment and utensils shall be designed and constructed to be durable and to retain their characteristic qualities under normal use conditions.”Inspector’s note · SA Metro Health
Food Code 6-202.14 — Toilet Rooms, Enclosed
Lighting was too dim
Nobody cleans what they cannot see, and inspectors cannot verify what they cannot see either.
“Nonfood-contact surfaces of equipment shall be cleaned at a frequency necessary to preclude accumulation of soil residues. 43”Inspector’s note · SA Metro Health
Food Code 6-303.11(B)(3) — Intensity
A Texas mobile unit servicing requirement was not met
Texas rule 25 TAC §228.222 — mobile units must report to an approved servicing area on a set schedule.
Texas rule 25 TAC §228.222
Nov 5, 2021 92 6 findings
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Hand washing cleanser, availability. ALL HANDSINKS TO HAVE A SUPPLY OF HANDSOAP AT ALL TIMES 19 *”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.147
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Eating food, chewing gum, drinking beverages, or using tobacco. (1) except as specified in paragraph (2) of this subsection, an employee shall eat, drink, or use any form of tobacco only in designated areas where the contamination of exposed food; clean equipment, utensils, and linens; unwrapped…”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.149
A Food Code requirement was not met
The inspector's own note below describes what was found.
Texas rule 25 TAC §228.175
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Backflow prevention device, when required. AT SERVICE/MOP SINK: A BACK SIPHON PREVENTION DEVICE MUST BE INSTALLED BETWEEN THE FAUCET OUTLET AND THE HOSE CONNECTION. 45”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.186
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Preventing contamination from other sources. Miscellaneous sources of Contamination. CLEAN AREAS AROUND ALL AIR VENTS, REMOVING ALL ACCUMULATIONS OF DUST/DEBRIS/DIRT/ETC. 35”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.42
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Cleaning, frequency and RESTRICTIONs. CLEANING OF ALL AREAS OF THE RESTAURANT MUST BE MAINTAINED AND/OR INCREASED IN FREQUENCY SO AS TO KEEP ACCUMULATIONS OF DEBRIS/WATER ACCUMULATIONS. AT INSPECTION: ENCOUNTERED LARGE PUDDLE OF STAGNANT WATER IN STORAGE AREA UNDER METAL SHELVING.”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.70
What these numbers do and do not mean
An inspection score describes one visit on one day. It is what one inspector recorded on one date at one address — Metro Health says so itself. It is not a standing condition, not a grade for the food, and not a prediction about your lunch. A kitchen that scored 88 in March may be spotless today, and one that scored 100 may not be.
A 311 complaint is a phone call, not a finding. The city records that a member of the public called. It is not a citation, not an investigation result, and not evidence that anything was wrong. The city files it against an address, so where two food businesses share one, neither the record nor we can tell them apart. We publish the count with its denominator and let you weigh it.
Awards are reported, not endorsed. Every recognition on this site carries its publisher, its year and a link to the page we read it on. We did not judge those contests and we do not vouch for them; where a publisher named a business rather than an address, the page says so.
Absence of data is never rendered as a finding. No inspection on record means no Bird Score — never a zero, never quietly ranked last. No award found means we searched 172 recognitions from 13 publishers and found none, which is a statement about press coverage and not about cooking.
If something here is wrong, we will fix it. Every figure links to the record it came from. Email us with the correction and we will check it against the source and correct it within 48 hours, whether or not you are a customer. How to request a correction.