Popeyes
12826 IH 10 W, San Antonio, 78249
Area: Northwest / UTSA
· Metro Health licence 200855
Mixed record · rank 64 of 112
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Latest health inspection
97/100 on Mar 30, 2026 (129 days ago)
Inspections start at 100 and lose points for each violation found. 69 or below is a failing inspection. A score describes one visit on one day — Metro Health says so itself — not the condition of the business today.
Inspection history — 10 on record
Open any inspection to see what the inspector actually found, in plain English, with the Food Code section it was cited under.
Mar 30, 2026 97 3 findings
Non-food surfaces had built-up grease or debris
Shelving, equipment exteriors, fryer sides and floor-level equipment. Build-up feeds pests and eventually falls into food.
“DAYS, WHICH EVER OCCURS FIRST, TO AVOID RE-INSPECTION FEES;”Inspector’s note · SA Metro Health
Food Code 4-602.13 — Nonfood-Contact Surfaces · inspection item 90
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“DAYS, WHICH EVER OCCURS FIRST, TO AVOID RE-INSPECTION FEES;”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions · inspection item 90
A permit-holder responsibility was not met
Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.
“CURRENT FOOD PERMIT WAS PAID FOR ON 1/13/26; ENSURE TO POST THE CURRENT FOOD PERMIT; OLD FOOD PERMIT FROM 2025 WAS OBSERVED POSTED DURING TODAY'S INSPECTION;”Inspector’s note · SA Metro Health
Food Code 8-304.11(A) — Responsibilities of the Permit Holder · inspection item 47
Aug 27, 2025 96 5 findings · 1 illness risk factor
Food was thawed unsafely
Thawing on a counter or in warm standing water lets the outside of the food warm into the bacteria growth range while the middle is still frozen.
“Chicken not being thawed under running water. Ensure to thaw chicken under running water as per**”Inspector’s note · SA Metro Health
Food Code 3-501.13(B) — Thawing · inspection item 38
Equipment or utensils were not clean
Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.
“dust on the air vent in the walk-in cooler. Ensure to keep air vent free of dust and other debris as per**”Inspector’s note · SA Metro Health
Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42
Toilets, sinks or plumbing fixtures were not clean
Restroom condition is the one thing a customer can inspect themselves, and inspectors read it as a proxy for the kitchen.
“dirty drains. Ensure to clean drains regularly as per**”Inspector’s note · SA Metro Health
Food Code 6-501.18 — Cleaning of Plumbing Fixtures · inspection item 46
The plumbing was leaking or in disrepair
A leak under a prep sink puts standing water on the floor and drips onto whatever is stored below it.
“a leak at the hand sink in the prep area. Ensure sink is kept in good repair as per**”Inspector’s note · SA Metro Health
Food Code 5-205.15(B) — System Maintained in Good Repair · inspection item 46
Something in the building was broken and not repaired
Broken tile, damaged wall, failing cooler seal. Damaged surfaces cannot be cleaned and they collect what everything else sheds.
“broken and cracked tiles with pooled water around the prep sink, 3 compartment sink, in the walk-in cooler, and the prep area. Ensure tiles are repaired or replaced as per**”Inspector’s note · SA Metro Health
Food Code 6-501.11 — Repairing · inspection item 45
Feb 11, 2025 94 4 findings · 2 illness risk factors
Food was not held cold enough or hot enough
Between about 41°F and 135°F bacteria multiply fast. Food parked in that window for hours is the single most common cause of foodborne illness.
Food Code 3-501.16(A)(2) — Time/Temperature Control for Safety Food, Hot and Cold Holding
The cooling or hot-holding equipment could not keep up
A fridge or steam table that cannot hold its temperature under real service load means everything inside it drifts into the danger zone.
“Cold Hold (41°F/45°F or below). SPICY MAYO AND REGULAR MAYO WAS LEFT OUT OVERNIGHT AND BEING USED FOR TODAYS OPERATION. MANAGER DISCARDED THE CONTAINERS OF MAYO DURING THIS INSPECTION. 27”Inspector’s note · SA Metro Health
Food Code 4-301.11 — Cooling, Heating, and Holding Capacities
Wall or ceiling coverings were unsuitable
Absorbent or peeling coverings in a wet area hold moisture behind them.
“Cooling, heating, and holding capacities. Equipment. THERE ARE TWO COOLING UNIT THAT ARE DOWN AND NOT PROPERLY WORKING. ONE IS A REACH-IN COOLER AND THE FOOD METAL CONTAINERS IS BEING COOLED BY BEING IN A ICE BAGS FOR THE TIME BEING. 45”Inspector’s note · SA Metro Health
Food Code 6-201.16(A) — Wall and Ceiling Coverings and Coatings
Something in the building was broken and not repaired
Broken tile, damaged wall, failing cooler seal. Damaged surfaces cannot be cleaned and they collect what everything else sheds.
“Wall and ceiling covering materials shall be attached so that they are easily cleanable. FLOOR TILES NEAR THE WALK-IN COOLER ARE BROKEN AND STANDING WATER IS EVIDENT. IN ADDTION, THERE ARE LOOSE TILES SURROUNDING THE BROKEN TILES. 45”Inspector’s note · SA Metro Health
Food Code 6-501.11 — Repairing
Aug 6, 2024 97 3 findings · 1 illness risk factor
Staff were not wearing effective hair restraints
Hats and hairnets are the visible half of a hygiene program. Inspectors read a kitchen without them as a kitchen not enforcing the rest.
“Controlling pests. Check premises. DURING THIS INSPECTION, FLIES WERE EVIDENT IN THE KTICHEN. 35”Inspector’s note · SA Metro Health
Food Code 2-402.11 — Effectiveness
Pests were present, or the premises were not kept free of them
Roaches, flies and rodents move directly between waste and food. A live sighting during an inspection means the population is well established.
“Cleanability. Floor, wall ceiling constructed installed are smooth and easily cleanable. CERTAIN AREAS OF THE FLOOR HAS CRACKED FLOOR TILE WHICH CAUSE WATER TO SETTLE UNDERNEATH THE SURROUNDING TILES. IN ADDTION, THE FLOOR IS NOT SMMOTH AND EASILY CLEANABLE. 34”Inspector’s note · SA Metro Health
Food Code 6-501.111(B) — Controlling Pests
Floors, walls or ceilings were damaged or not cleanable
Missing tile and unsealed drywall in a kitchen absorb grease and water and cannot be brought back to clean.
Food Code 6-201.11 — Floors, Walls, and Ceilings
Jan 23, 2024 97 1 finding
Floors, walls or ceilings were damaged or not cleanable
Missing tile and unsealed drywall in a kitchen absorb grease and water and cannot be brought back to clean.
Food Code 6-201.11 — Floors, Walls, and Ceilings
Jul 25, 2023 97 2 findings · 1 illness risk factor
The cooling or hot-holding equipment could not keep up
A fridge or steam table that cannot hold its temperature under real service load means everything inside it drifts into the danger zone.
“Cleanability. Floor, wall ceiling constructed installed are smooth and easily cleanable. CERTAIN AREAS OF THE FLOOR HAS CRACKED FLOOR TILE WHICH CAUSE WATER TO SETTLE UNDERNEATH THE SURROUNDING TILES. IN ADDTION, THE FLOOR IS NOT SMMOTH AND EASILY CLEANABLE. 27”Inspector’s note · SA Metro Health
Food Code 4-301.11 — Cooling, Heating, and Holding Capacities
Floors, walls or ceilings were damaged or not cleanable
Missing tile and unsealed drywall in a kitchen absorb grease and water and cannot be brought back to clean.
Food Code 6-201.11 — Floors, Walls, and Ceilings
Dec 13, 2022 99 1 finding
Floors, walls or ceilings were damaged or not cleanable
Missing tile and unsealed drywall in a kitchen absorb grease and water and cannot be brought back to clean.
Food Code 6-201.11 — Floors, Walls, and Ceilings
Sep 16, 2022 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Mar 10, 2022 97 1 finding · 1 illness risk factor
Raw and ready-to-eat food were not kept separate
Raw chicken stored above or beside food that will not be cooked again is how salmonella gets onto the thing you eat. This is the classic one.
“Open sugar bin found with hard clumps formed from tea spillage mixing with sugar granules. Ensure sugar is kept covered. Contaminated sugar clumps discarded. **”Inspector’s note · SA Metro Health
Food Code 3-302.11(A)(1) — Packaged and Unpackaged Food - Separation, Packaging, and Segregation · inspection item 9
Oct 1, 2021 97 2 findings
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Hot water going up to 90 degrees F at time of visit. Ensure hot water is restored to at least 110 degrees F at 3 compartment and mop sinks and 100 degrees F at handsinks. **”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.143 · inspection item 23
A Food Code requirement was not met
The inspector's own note below describes what was found.
“Missing floor tiles, water pooling under tiles adjacent to freezer, and grout between tiles not preventing water from bubbling up between tiles. Ensure missing/broken tiles are replaced and grout is redone. **”Inspector’s note · SA Metro Health
Texas rule 25 TAC §228.186 · inspection item 45
What these numbers do and do not mean
An inspection score describes one visit on one day. It is what one inspector recorded on one date at one address — Metro Health says so itself. It is not a standing condition, not a grade for the food, and not a prediction about your lunch. A kitchen that scored 88 in March may be spotless today, and one that scored 100 may not be.
A 311 complaint is a phone call, not a finding. The city records that a member of the public called. It is not a citation, not an investigation result, and not evidence that anything was wrong. The city files it against an address, so where two food businesses share one, neither the record nor we can tell them apart. We publish the count with its denominator and let you weigh it.
Awards are reported, not endorsed. Every recognition on this site carries its publisher, its year and a link to the page we read it on. We did not judge those contests and we do not vouch for them; where a publisher named a business rather than an address, the page says so.
Absence of data is never rendered as a finding. No inspection on record means no Bird Score — never a zero, never quietly ranked last. No award found means we searched 172 recognitions from 13 publishers and found none, which is a statement about press coverage and not about cooking.
If something here is wrong, we will fix it. Every figure links to the record it came from. Email us with the correction and we will check it against the source and correct it within 48 hours, whether or not you are a customer. How to request a correction.