Jollibee
5033 NW 410, San Antonio, 78229
Area: Medical Center
· Metro Health licence 1254035
Mixed record · rank 46 of 112
Who publishes this, and what they sell. This guide is published by Viking Net, which sells technology services to restaurants — websites, apps, point-of-sale systems and card processing — including to businesses rated on this site. Every rating here is computed by a formula published in full from public records: health inspections, city 311 complaints, published awards, and the state sales-tax permit date. No business can pay to change its score, raise its rank, or have a low score removed, and none has ever been asked to. If that ever changes, this paragraph comes down first.
Latest health inspection
100/100 on Apr 21, 2026 (107 days ago)
Inspections start at 100 and lose points for each violation found. 69 or below is a failing inspection. A score describes one visit on one day — Metro Health says so itself — not the condition of the business today.
Inspection history — 11 on record
Open any inspection to see what the inspector actually found, in plain English, with the Food Code section it was cited under.
Apr 21, 2026 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Oct 21, 2025 98 2 findings
Non-food surfaces had built-up grease or debris
Shelving, equipment exteriors, fryer sides and floor-level equipment. Build-up feeds pests and eventually falls into food.
“FACILITY WILL NEED TO ENSURE TO CLEAN EXTERIOR SURFACES TO FRYERS AND OTHER COOKING EQUIPMENT DUE TO SOME FOOD AND GREASE BUILDUP SEEN(THIS SHOULD BE DONE DAILY OR AS NEEDED); IN ADDITION, FACILITY WILL NEED TO CLEAN THE INTERIOR SURFACE AND THE GASKET TO THE REACH IN COOLER HOLDING THE RAW CHICK…”Inspector’s note · SA Metro Health
Food Code 4-602.13 — Nonfood-Contact Surfaces · inspection item 42
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“FACILITY WILL NEED TO ENSURE TO CLEAN FLOORS BEHIND AND UNDERNEATH COOKING EQUIPMENT/FRYERS; ENSURE TO ALSO CLEAN WALLS BEHIND THE SODA BOXED IN BEVERAGE AREA DUE TO FOOD SOILS/STAINS SEEN IN THIS AREA;”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions · inspection item 45
Jun 23, 2025 98 2 findings
Equipment or utensils were not clean
Split into two standards: anything that touches food must be clean to sight and touch, and everything else must be free of built-up grease, dust and debris. This is the most cited line in the whole code.
“CLEANING NEEDED FOR EXTERIOR SURFACES TO FRYERS/COOKING EQUIPMENT DUE TO FOOD AND SOIL BUILDUP OBSERVED; GENERAL CLEANING NEEDED WITHIN THE REACH IN COOLERS HOLDING RAW CHICKEN, ENSURING TO CLEAN INTERIOR SURFACES AND GASKETS/SEALS WHERE FOOD BUILDUP WAS SEEN;”Inspector’s note · SA Metro Health
Food Code 4-601.11(C) — Equipment, Food-Contact Surfaces, Nonfood-Contact Surfaces, and Utensils · inspection item 42
The premises were not cleaned often enough
Floors, walls, shelving, the areas under and behind equipment. This is the finding for build-up in the places nobody wants to reach.
“CONTINUE CLEANING FLOORS/BASEBOARDS AROUND COOKING AREA DUE TO ACCUMULATED FOOD AND SOILS SEEN;”Inspector’s note · SA Metro Health
Food Code 6-501.12 — Cleaning, Frequency and Restrictions · inspection item 45
Jan 6, 2025 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Jul 23, 2024 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Jan 12, 2024 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Jul 19, 2023 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Jan 10, 2023 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Aug 23, 2022 100 No violations recorded
✓ Metro Health recorded no violations at this inspection.
Mar 14, 2022 99 2 findings
A Texas Certified Food Manager requirement was not met
Texas rule 25 TAC §228.31 — a certified food manager must be employed, present during operating hours, and the certificate posted where it can be seen.
Texas rule 25 TAC §228.31
A permit-holder responsibility was not met
Covers the obligations that come with holding the permit — posting it, allowing access, reporting changes, correcting findings.
“Certified Food Manger (CFM) Certificate posted in conspicious location. 47”Inspector’s note · SA Metro Health
Food Code 8-304.11(A) — Responsibilities of the Permit Holder
Sep 22, 2021 99 1 finding
A Food Code requirement was not met
The inspector's own note below describes what was found.
Texas rule 25 TAC §228.186
What these numbers do and do not mean
An inspection score describes one visit on one day. It is what one inspector recorded on one date at one address — Metro Health says so itself. It is not a standing condition, not a grade for the food, and not a prediction about your lunch. A kitchen that scored 88 in March may be spotless today, and one that scored 100 may not be.
A 311 complaint is a phone call, not a finding. The city records that a member of the public called. It is not a citation, not an investigation result, and not evidence that anything was wrong. The city files it against an address, so where two food businesses share one, neither the record nor we can tell them apart. We publish the count with its denominator and let you weigh it.
Awards are reported, not endorsed. Every recognition on this site carries its publisher, its year and a link to the page we read it on. We did not judge those contests and we do not vouch for them; where a publisher named a business rather than an address, the page says so.
Absence of data is never rendered as a finding. No inspection on record means no Bird Score — never a zero, never quietly ranked last. No award found means we searched 172 recognitions from 13 publishers and found none, which is a statement about press coverage and not about cooking.
If something here is wrong, we will fix it. Every figure links to the record it came from. Email us with the correction and we will check it against the source and correct it within 48 hours, whether or not you are a customer. How to request a correction.